FAQ

Agri Feed Pet Supply — Knoxville, TN

Frequently Asked
Questions

Everything you need to know about our products, services, delivery, and more — answered by your friends at Agri Feed Pet Supply.

Products & Brands
We carry a carefully selected range of premium brands for dogs, cats, wild birds, family farm animals such as horses, chickens, pigs, goats, and more. As well as for pet birds and small animals. Brands for dogs and cats include Farmina N&D, Fromm, Nutrisource, Open Farm, Primal, The Honest Kitchen, Stella & Chewy's, Zignature, Carna4, Simple Food Project, Dr. Marty's, OC Raw, Northwest Naturals, Small Batch Pet, Steve's Real Food, Orijen, Acana, and hundreds more. For pet birds we carry Harrisons, Lafebers, Goldenfeast, and Higgins. For farm animals, we offer Hallway Feeds, Triple Crown, Speedi Beet, Crypto Aero, Purina, New Country Organics, and more. Every brand we carry meets our core values for quality, sourcing, and what is best for your pet's health. Don't see your brand? Call us — we can often special order it for your next delivery or store visit.
Every brand we stock must meet or exceed our core values in terms of ingredient quality, sourcing transparency, and what is genuinely best for your pet's health. We don't carry brands just because they're popular — we carry brands because we believe in them. Our team is trained to understand the differences between brands, ingredients, and quality to help you find the right food for your pet's specific age, breed, and health needs.
Absolutely — this is one of the things that sets us apart. Our team is highly educated and trained in pet nutrition and can make recommendations based on your pet's specific age, breed, weight, and health concerns. Whether you're dealing with allergies, digestive issues, weight management, or simply want to upgrade your pet's diet, we're here to help. Stop in at either location or give us a call.
Yes. We carry a large selection of raw and minimally processed pet food brands including Primal Pet Foods, OC Raw, Blue Ridge Beef, Solutions, Northwest Naturals, Small Batch Pet, Steve's Real Food, Stella & Chewy's, and more. Raw pet food is minimally processed foods that have higher digestibility and support a healthier gut compared to foods cooked at high heat. Results show that raw nutrition can enhance your pet's health, giving them more time in their prime. Our team can walk you through the options and help you transition your pet safely.
Give us a call. If we don't carry it, we can often special order it for your next delivery or store visit. We'd rather find what you need than send you somewhere else. Call us at 865-584-3959 (Middlebrook) or 865-691-7787 (Kingston Pike).
Delivery & Shipping
Yes! We offer free local delivery on orders of $49 or more. A $1.99 fuel surcharge applies to all delivery orders. Orders under $49 have a $7.99 delivery fee. We deliver Monday through Friday to most Knoxville zip codes, with each area assigned a specific delivery day based on your zip code.
We deliver to most Knoxville zip codes Monday through Friday. Delivery days are assigned by zone:

Monday: Bluegrass, Concord, Choto, Lenoir City, Turkey Creek (37771, 37772, 37922, 37934)
Tuesday: Bearden, Downtown, Rocky Hill, Sequoyah Hills, UT Area, West Hills (37902, 37909, 37916, 37919)
Wednesday: Cedar Bluff, Hardin Valley, Karns, Middlebrook, Solway (37830, 37921, 37923, 37931, 37932)
Thursday: Corryton, Fountain City, Gibbs, Halls, Heiskell, Powell, Whittle Springs (37721, 37754, 37779, 37849, 37912, 37917, 37918, 37938)
Friday: Holston Hills, Island Home, John Sevier, Mascot, Strawberry Plains (37806, 37871, 37914, 37920, 37924)
Shop online at agrifeedpetsupply.com and select local delivery at checkout. Your delivery day is automatically determined by your zip code. Orders must be placed before midnight the day before your scheduled delivery day. You can also call us directly at 865-584-3959 (Middlebrook) or 865-691-7787 (Kingston Pike) to place an order.
Yes — we offer same-day express delivery for urgent needs. Call us directly to arrange: 865-584-3959 (Middlebrook) or 865-691-7787 (Kingston Pike). Same-day availability depends on location and timing, so calling ahead ensures we can accommodate you.
Yes. Our Subscribe & Save option lets you set up automatic delivery on a schedule that works for you. Your pet's food arrives consistently without you having to remember to reorder — no emergency trips to the store. Contact us to set this up: 865-584-3959.
Yes! Agri Feed Pet Supply ships premium pet food and supplies to all 48 contiguous states. Shop online at agrifeedpetsupply.com and get the brands you love delivered anywhere in the country.
Dog Wash & In-Store Services
Our self-service dog wash is simple — no appointment needed. Walk in during store hours at our Middlebrook Pike location and use one of our wash stations. We provide everything: shampoo, conditioner, towels, and a dryer. You do the washing, we handle everything else. It's clean, convenient, and keeps the mess out of your home. We do encourage you to call and reserve a time to ensure minimal waiting.
No appointment necessary. Just walk in during store hours at our Middlebrook Pike location. We do recommend calling ahead to confirm a station is available: 865-584-3959 (Middlebrook).
Our wash stations accommodate dogs of all sizes. We have adjustable heights for your ease of use, as well as a step in for the larger dogs. If you have a specific concern about your dog's size or mobility, give us a call before you come in and we'll make sure we can accommodate you.
The self-service dog wash is available at our Middlebrook Pike location (5716 Middlebrook Pike, 865-584-3959).
Store Hours & Locations
Both locations are open Monday through Saturday, 9:00 AM to 6:30 PM. We are closed on Sundays.
We have two Knoxville locations:

Middlebrook Pike
5716 Middlebrook Pike, Knoxville, TN 37921
865-584-3959

Kingston Pike (West Knoxville)
10420 Kingston Pike Suite C, Knoxville, TN 37922
865-691-7787
Yes — Agri Feed Pet Supply is 100% locally owned and operated, founded in Knoxville in 1976 by the Sturm family and still family-owned today. When you shop with us, your money stays in the Knoxville community. We are not a franchise or a chain.
Farm & Livestock Feed
Yes — we carry feed for horses, chickens, goats, pigs, llamas, and more. We also stock pine pellets, shavings, and other farm supplies. Agri Feed Pet Supply started as a farm feed business in 1976 and that heritage is still a core part of who we are today.
Yes! We deliver farm feed and supplies right to your barn or property. Farm feed delivery is free on orders of 10 bags or less. Orders exceeding 10 bags incur a $35 bulk order charge. A $1.99 fuel surcharge applies to all delivery orders. This includes chicken, horse, goat, pig, and llama feed, as well as pine pellets and shavings. Call us to arrange: 865-584-3959.
Yes — we carry a wide variety of premium wild bird seed in small, medium, and large bags, including no waste mixes so you don't have to deal with shell buildup under your feeders. We carry a variety of suets, seed cakes and cylinders, feeders and houses. We also deliver wild bird seed as part of our local delivery program.
Returns & Exchanges
We want you and your pet to be completely happy with your purchase. That is why we offer a 30 day money back guarantee for all products in resalable condition. If you're not satisfied with a product, bring it back along with your receipt and we'll do our best to make it right. For specific questions about a return, call us at 865-584-3959 (Middlebrook) or 865-691-7787 (Kingston Pike) and our team will be happy to help.
It happens — pets can be picky! Give us a call and let's talk through it. Our team can help you find an alternative that better suits your pet's preferences, or advise you on the best way to transition to a new food. We'd rather help you find the right solution than leave you with something your pet won't eat. Even if it is open, we will take it back within 30 days for a full refund or store credit. Call us at 865-584-3959 or 865-691-7787.
Loyalty & Rewards Program
The Preferred Pet Pass is our rewards program and is free to join in-store, designed to give you more value every time you shop. The more you shop, the more you save. It's one of the best perks of being an Agri Feed Pet Supply regular.

Earn Points on Every Purchase
Earn points with all in-store purchases. Every 250 points = $5 in-store reward.

Easy Purchase Tracking
Need help remembering what food you bought last time? Misplaced a receipt? As a Pet Pass Rewards member, we can look up past purchases, help with returns, and check product history to make reordering easy. It also includes exclusive in-store monthly offers and promotions.

We also partner with manufacturer-sponsored frequent buyer programs where you can earn free bags. Give us a call to learn about the individual manufacturer program rules. If ordering online for local Knoxville delivery, these programs will track under your account but you will need to come in-store to redeem your free items.
Signing up is easy and free. Just ask any team member in-store and they'll get you set up in minutes. You can also call us at 865-584-3959 (Middlebrook) or 865-691-7787 (Kingston Pike) and we'll walk you through it.
Currently you are not able to redeem discounts and promotions earned from your Preferred Pet Pass online. Give us a call or come visit us in-store to take advantage. If you are ordering through the website, it will still track your points and bags for in-store use. Call us at 865-584-3959 or 865-691-7787 with any questions.
Subscriptions & Auto-Delivery
You can easily manage your subscription by clicking the magic link sent with every subscription email. This link takes you directly to your customer portal where you can make changes. If you've lost or can't find your magic link, email us at info@agrifeedpetsupply.com and we'll send a new one right away.
To pause your subscription, log into your customer portal using the magic link in your subscription email. Below your payment method you'll see an orange "Pause my subscription" button. Click that to pause. Need help? Email us at info@agrifeedpetsupply.com.
To cancel your subscription, log into your customer portal using the magic link in your subscription email. Below your payment method you'll see a red "Cancel my subscription" button. Click that to cancel. If you need any assistance, email us at info@agrifeedpetsupply.com and we'll be happy to help.

Still Have Questions?

Call us. A real person will answer.

Middlebrook Pike
5716 Middlebrook Pike
Knoxville, TN 37921
865-584-3959
Mon–Sat: 9:00 AM – 6:30 PM
Kingston Pike
10420 Kingston Pike Suite C
Knoxville, TN 37922
865-691-7787
Mon–Sat: 9:00 AM – 6:30 PM