Privacy policy

PRIVACY POLICY

Agri Feed Pet Supply Last Updated: March 9, 2026

SECTION 1 — WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and phone number.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We may also collect information when you:

Sign up for email or SMS marketing
Subscribe to back-in-stock notifications
Participate in promotions, contests, or surveys
Contact us via phone, email, or our website
Create an account on our website

SECTION 2 — HOW DO WE USE YOUR INFORMATION?

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Respond to customer service requests
Send promotional emails about products, offers, and updates (with your consent)
Send SMS/text message marketing communications (with your express written consent)
Send back-in-stock notifications when requested
Improve our website and customer experience
Comply with legal obligations

SECTION 3 — EMAIL MARKETING

With your permission, we may send you emails about our store, new products, promotions, and other updates. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us at info@agrifeedpetsupply.com.

We use Klaviyo to manage our email marketing program. For more information on how Klaviyo handles your data, please review Klaviyo's Privacy Policy at https://www.klaviyo.com/legal/privacy-notice.

SECTION 4 — SMS / TEXT MESSAGE MARKETING

By providing your phone number and opting in to SMS marketing, you consent to receive recurring automated marketing text messages from Agri Feed Pet Supply at the phone number provided. Consent is not a condition of purchase.

Message types may include:

Promotional offers and discounts
New product announcements
Back-in-stock alerts
Store events and updates
Order and delivery notifications

Important disclosures:

Message frequency varies based on your preferences and activity
Message and data rates may apply
Reply STOP at any time to unsubscribe from SMS marketing messages
Reply HELP for help or contact us at info@agrifeedpetsupply.com or (865) 584-3959
Carriers are not liable for delayed or undelivered messages

Opting out: You may opt out of SMS marketing at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. You will not receive further SMS marketing messages unless you opt back in.

Abandoned cart SMS: Agri Feed Pet Supply's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Third-party data sharing: We use Klaviyo to manage our SMS marketing program. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECTION 5 — BACK-IN-STOCK NOTIFICATIONS

When you subscribe to back-in-stock notifications for a specific product, we collect your email address and/or phone number to notify you when that item becomes available. By subscribing, you consent to receive a notification when the item is restocked. You may also be added to our general marketing list if you opt in during the subscription process.

SECTION 6 — CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

For SMS marketing, we obtain your express written consent separately through a sign-up form, checkout opt-in, or other opt-in mechanism. You will always be given a clear opportunity to opt in or out.

How do I withdraw my consent?

Email: Contact us at info@agrifeedpetsupply.com
SMS: Reply STOP to any text message
Mail: Agri Feed Pet Supply, 5716 Middlebrook Pike, Knoxville, Tennessee 37921

SECTION 7 — DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We do not sell your personal information to third parties.

SECTION 8 — SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction, after which it is deleted.

For more information, review Shopify's Terms of Service at https://www.shopify.com/legal/terms or their Privacy Statement at https://www.shopify.com/legal/privacy.

SECTION 9 — THIRD-PARTY SERVICES

We use the following third-party service providers who may have access to your personal information as needed to provide their services:

Shopify — e-commerce platform and payment processing
Klaviyo — email and SMS marketing
Google Analytics — website analytics and tracking
Google Maps — store location services

Each of these providers has their own privacy policy governing how they handle your data. We encourage you to review their policies. Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

SECTION 10 — COOKIES

We use cookies to personalize your experience and help us improve our store. Cookies we use include:

_session_id — stores session information (referrer, landing page, etc.)
_shopify_visit — tracks store visit statistics
_shopify_uniq — counts visits by individual customers
cart — stores cart contents (persistent for 2 weeks)
_secure_session_id — secure session token
storefront_digest — used for password-protected store access

You may disable cookies in your browser settings, though this may affect your ability to use certain features of our store.

SECTION 11 — SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using SSL technology and stored with AES-256 encryption. We follow all PCI-DSS requirements.

SECTION 12 — AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use this site.

SECTION 13 — CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting to our website. If we make material changes, we will notify you on this page so you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at:

Agri Feed Pet Supply Privacy Compliance Officer 5716 Middlebrook Pike Knoxville, Tennessee 37921

Email: info@agrifeedpetsupply.com Phone: (865) 584-3959